Responsible Gaming at by888 – Play Safe, Play Smart

Our Commitment to You

Gambling, when approached responsibly, is a legitimate form of entertainment enjoyed by millions of Filipinos — from online slots in the evening after work, to live dealer baccarat on a Saturday afternoon, to sports betting during the PBA season. by888 exists to be part of that enjoyment. But we also know that for some players, gambling can become a problem — and when it does, it can affect not just the player but their family, finances, and wellbeing.

That's why responsible gaming isn't a footnote at by888 — it's a core operational commitment. We invest in player protection tools, enforce age restrictions strictly, train our customer support team to recognise problem gambling signs, and maintain a self-exclusion programme that players can activate immediately, without barriers or waiting periods.

The Philippine Amusement and Gaming Corporation (PAGCOR) has established responsible gaming guidelines that licensed operators are required to follow. by888 supports PAGCOR's responsible gaming framework and aligns our player protection policies with those guidelines. We take this obligation seriously — not because we have to, but because it's the right way to operate a gaming platform that serves Filipino communities.

What Is Problem Gambling?

Problem gambling is a recognised condition in which an individual's gambling behaviour causes harm to themselves or others. It doesn't only affect people who gamble large amounts — problem gambling can develop at any stake level, and it can affect anyone, regardless of income, background, or how long they have been gambling.

Gambling becomes a problem when it stops being fun and starts becoming compulsive — when the urge to gamble overrides good judgment, when losses are chased instead of accepted, when money intended for bills or family needs ends up placed as bets. Recognising the signs early is the most important step toward getting help.

At by888, we encourage every player to periodically reflect on their gambling behaviour. The self-assessment questions below are a useful starting point.

Self-Assessment: Warning Signs

Honest self-reflection can make a real difference. Ask yourself if any of the following apply to you:

• You spend more money gambling than you originally planned — and this happens regularly, not just occasionally.
• You find yourself chasing losses — placing more bets to try to win back money you've already lost.
• You feel restless, irritable, or anxious when you try to reduce your gambling or stop.
• You have borrowed money, sold possessions, or neglected bills to fund your gambling.
• You think about gambling frequently throughout the day — planning sessions, replaying bets, calculating what you could win.
• You have hidden your gambling activity from family members, friends, or a partner.
• Your gambling has caused conflict in your family, at work, or in your relationships.
• You have tried to stop or reduce your gambling but have been unable to stick to that decision.
• You use gambling as a way to escape stress, problems, or difficult emotions — rather than for entertainment.

Self-Exclusion at by888

Tips for Safe Play

Responsible gaming is a habit built through consistent choices. Here are practical guidelines by888 recommends to every player on our platform:

• Set a gambling budget before you start — only gamble with money you can afford to lose, never with rent, bills, or emergency funds.
• Set a session time limit before you log in. Use by888's session timer tool to enforce it automatically.
• Never chase losses. If you've hit your loss limit for the session, stop. Tomorrow is another day.
• Take regular breaks during sessions. Step away, drink some water, and come back with a clear head.
• Gambling is entertainment, not a way to make money. Treat it the same way you'd treat a night out at a restaurant — a leisure expense, not an investment.
• Keep gambling separate from alcohol and emotional distress. Never gamble when you're feeling low, angry, or under the influence.
• Use by888's deposit limit feature to create a hard cap on how much you can fund your account per day, week, or month.
• Talk to someone you trust if you feel gambling is becoming a concern. Filipino culture places high value on family — let your family be a resource, not a secret you keep.